Returns & Exchanges

Extended Christmas Returns

We hope every child loves their special Smiggle gift, but just in case it’s not quite right you can shop with confidence knowing there’s extra time to return or exchange.

For purchases made between 11th November and 24th December 2026, we’re pleased to offer an extended returns period until Sunday 10th January 2027, or at least 30 days from the purchase date, provided all other returns conditions are met.

We will happily exchange or refund providing the following conditions have been met:

1. The item with the original receipt is returned within 30 days of purchase.
2. Items must be in original condition as purchased, with all labels/tickets/packaging attached. If your purchase includes garments, they must not have been washed or worn.
3. The item must not have been personalised.

Please note that the change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don’t match the description).

Variation To Refund & Exchange Policy For Items Purchased With Afterpay

If Afterpay is used as tender for an online purchase, we can not issue refunds in a retail store for those items. Such items can be:

1. Refunded, by posting the item(s) to the Online Store Returns/Exchange address:

Smiggle Online Returns & Exchanges,
38 Sir Woolf Fisher Drive
East Tamaki, Auckland
New Zealand 2013

2. Exchanged for other items or a gift card, in a Smiggle retail store. Please note that if there is any difference between the amount originally paid & the item exchanged, the difference will be issued on a gift card.

All refunds and exchanges are subject to the conditions in our Refund & Exchange Policy having been met.

Returns & refunds will be accepted provided the conditions in the Refund & Exchange Policy have been met.

Refunds will be processed using the original form of payment.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle New Zealand retail store can be returned in a Smiggle New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return an item purchased online:

• By visiting any Smiggle retail store in New Zealand; or
  
• By posting it to the following Online Store Returns/Exchange address:

Smiggle Online Returns & Exchanges,
38 Sir Woolf Fisher Drive
East Tamaki, Auckland
New Zealand 2013

Make sure you include your order number, name, address, email, phone number and instructions and any comments concerning the return.

All returns & exchanges remain the responsibility of the purchaser until received by Smiggle. Exchanges are subject to stock availability.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.

You may exchange an item for something else from Smiggle provided the conditions in the Refund & Exchange Policy have been met. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle New Zealand retail store (including purchases in an New Zealand store for delivery to you) can be exchanged in a Smiggle New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:

• By visiting any Smiggle retail store in New Zealand; or
  
• By completing the below and posting it to the Online Store Returns/Exchange address:

Online Returns & Exchanges,
38 Sir Woolf Fisher Drive
East Tamaki, Auckland
New Zealand 2013

Make sure you include your order number, name, address, email, phone number and instructions and any comments concerning the return.

All returns & exchanges remain the responsibility of the purchaser until received by Smiggle. Exchanges are subject to stock availability.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.