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Hi there! We are Smiggle – where a smile meets a giggle!
And this is our Privacy & Cookies Policy! If you're a customer or even if you’re just visiting our website or stores, then this policy is for you.
Smiggle is a company with stores all over the world! Because of this, we have a few companies set up in each of the countries we operate in including for the websites that we sell our products from.
If you’re buying things from our Australian website or visiting our Australian stores, then you are dealing with Smiggle Pty Ltd ACN 100 379 226 whose registered office is at 457 St Kilda Road, Melbourne, Victoria 3004.
If you’re buying things from our New Zealand website or visiting our stores in New Zealand, then you are dealing with Kimbyr Investments Limited (NZBN 9429040001807) (trading as Smiggle), whose registered address is 38 Sir Woolf Fisher Drive, Highbrook, Auckland, 2013, New Zealand.
If you’re in Europe and you’re buying things from our UK website or visiting our stores, then the ‘data controller’ of your personal data is Smiggle UK Limited (registered in England & Wales, company number 06720710) and our registered office is at 10 John Street, London, WC1N 2EB. Smiggle UK Limited is a registered data controller at the UK Information Commissioner’s Office under number ZA025548.
We also have companies set up for our stores in Hong Kong, Singapore and Malaysia. Contact us if you’d like the details of the registered addresses of those companies.
We are also part of Just Group Limited ACN 096 911 410 whose registered office is at 457 St Kilda Road, Melbourne, Victoria 3004, Australia (to make things a little easier, we refer to the ‘Just Group’ in this policy).
When you interact with us, we collect data.
We have written our Privacy & Cookies Policy to set out how we collect, hold, use and disclose that data. We want you to know who to contact if you want to give us feedback on any issues about the policy or how we collect and process your data.
Our policy applies whether you’re interacting with us online, in stores or through our customer service team – and wherever you live in the world.
Sometimes we will need to update this policy, for example to explain a new process or to comply with new laws. The last time we changed the policy was on 1 April 2019. If we update the policy, we’ll put a new one on our website.
We know how important your personal information is to you, and we are committed to safeguarding that information.
We will follow all the data protection and privacy laws that apply. This policy doesn’t limit any of those laws.
You’re in control!
Sometimes your rights are subject to exceptions permitted by law, for example, where an access request might prejudice law enforcement activities. We’ll give you reasons if we can’t comply with a request. Please send any requests to our Data Protection Officer (details below).
If you have any concerns about any aspect of our privacy practices, you can also report it to the relevant data protection supervisory authority in your country of residence, work, or the place of any alleged infringement.
This list is not necessarily complete and in certain circumstances we may need to collect additional information for one or more of the purposes set out in this privacy & cookies policy.
If you don’t want to give us your personal information or you want to remain anonymous, that’s okay too! But this may restrict our ability to provide you with our services or access to certain features on our websites (for example, you can check out as a guest without creating an account or signing up to our database, but we still collect certain personal details from you to fulfil your order).
Data protection laws require us to have a legal basis for using your data. Here are the reasons why:
Cookies let you log in and out of your account.
Cookies are just one way we protect you from security risks. For example, we use them to detect when someone might be trying to hack your account.
We use the following third party cookies:
We use carefully selected third parties in certain parts of our business. The relevant organisations include those:
Like we said at the start, Smiggle is a global brand with stores all over the world! And because we were born in Australia, we need to send some of your personal information to the Just Group. We also use some third parties to administer part of our service delivery, so some of the uses and disclosures may occur outside of your country of residence. This means that sometimes we’ll need to transfer your personal information between countries and in particular to Australia (where our central database is operated).
If you’re in Europe, this means we may transfer your personal data to other jurisdictions for processing at a destination outside the European Economic Area ("EEA") which may not provide the same level of protection of personal data as within the EEA. By submitting your personal data, you agree to this transfer, storage and processing. Where we transfer personal data outside of the EEA, we will take reasonable steps to protect your data and prevent any third parties outside of your country of residence using your personal data in any way that’s not set out in this privacy & cookies policy. If we do transfer your data out of the EEA, our standard practice is to use standard data protection clauses for such transfers. You can request a copy by contacting us (the contact details are below!). And, if you’re resident in Ireland, you agree and acknowledge that we may disclose your personal information to any member of our group as defined in section 155 of Companies Act, 1963 (as amended), which includes our subsidiaries, our ultimate holding company and its subsidiaries.
Your information is stored securely whether in an electronic or physical form. We take all reasonable steps to protect all personal information from misuse, loss, interference, unauthorised access, modification or disclosure. If you transact with us online, make sure you keep your account details secure and contact us if you think you’re account has been accessed or your privacy rights have been breached.
We’ll hold on to your personal information only for as long as is necessary for the purpose we collected it or where we have a legitimate interest to continue doing so. Sometimes we are required by legal or regulatory requirements to keep hold of some of your information even after you have closed your account with us, this may be to resolve disputes, prevent fraud, tell you about a product recall or to apply our terms and conditions.
We acknowledge and support the importance of children’s privacy and safety. We do not knowingly collect personal information from children under 16.
If you become aware that a child under 16 has provided us with personal data without parental consent, please contact us through our Data Protection Officer whose details are set below. If we become aware that a child under 16 has provided us with personal information without parental consent, we will attempt to delete this information as soon as possible.
Want to know more, or to exercise any your rights set out in this policy? The best way is to contact our Data Protection Officer by email at firstname.lastname@example.org
Thanks for reading, and be sure to check out our website for any changes to our policy.
If you have a customer service question that’s unrelated to privacy, please go back to our home page and check out our contact details under ‘Contact us’.
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