Smiggle - Contact Us via Email, Phone or Mail

Contact Us

If your query is urgent, please contact our Customer Service Team via phone.

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Online Enquiries

For online order enquiries including delivery, returns, exchanges and technical issues, please contact our Customer Service Team.

Monday to Friday 9:00am to 12:00am NZST*

New Zealand - 0800 276 444
Australia - 1800 612 236
UK - 0800 876 6393
International - +61 3 9420 0200
*New Zealand Standard Time

Email: customerservice@smiggle.co.nz

Returns & Exchanges Address

Smiggle Online Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

Contact Us By Mail

Smiggle Online
457 St Kilda Road
Melbourne, VIC, Australia 3004

For Privacy Related Queries

Just Group Privacy Officer
457 St Kilda Road
Melbourne, VIC, Australia 3004
Phone: 1800 333 232
Email: privacyofficer@jjh.com.au

For General Enquiries

Please contact the Just Group Head Office:
Just Group Limited
457 St Kilda Road
Melbourne, VIC, Australia 3004
Phone: + 61 3 9420 0200

Delivery Information

Delivery via PBT on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via PBT on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Delivery via PBT & their rural delivery partners on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Delivery via PBT on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Delivery via PBT & their rural delivery partners on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising PBT contact details

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the PBT website http://www.pbt.com/default.aspx and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the PBT website once you receive your tracking number email.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns & Exchanges

We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

Our Refund & Exchange Policy
We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase and;
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Variation To Refund & Exchange Policy For Items Purchased With Afterpay

An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle New Zealand retail store can be returned in a Smiggle New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return an item purchased online:

  • in any Smiggle retail store in New Zealand; or
  • by posting it to our Online Store Returns/Exchange address.

Smiggle Online Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Smiggle.

Please note that delivery costs will be excluded form the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle New Zealand retail store (including purchases in an New Zealand store for delivery to you) can be exchanged in a Smiggle New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:

  • in any Smiggle retail store in New Zealand; or
  • by posting it to our Online Store Returns/Exchange address.

Smiggle Online Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Smiggle.

Transferring Stock

Unfortunately Smiggle does not transfer stock between stores. Please contact our online customer service team to find out if your item is available to purchase online.

Monday to Friday 9:00am to 5:30pm AEDT
New Zealand 1800 612 236
New Zealand 0800 276 444
International +61 39420 0418

Forgot Password

Go to the login link at the top right hand corner of page and then click Forgot Password? Enter your email address and we will send you another password

Marketing Enquiries

Smiggle has a commitment to supporting charities that help disadvantaged students and their families. In New Zealand, Smiggle partners with The Smith Family - a national, independent charity that supports disadvantaged Aussie kids to get the most out of their education. In New Zealand, we work with the Foundation for Youth Development - an organisation that inspires NZ students to reach their full potential through self-esteem and educational programs. Currently all available product donations are being sent to these great charities, but if you have a request for another market, please email us the details insuring that you give a minimum 6 weeks' notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organizations or groups that may involve younger children (eg kindergartens).

Store Information

Please refer to our Store Locator regarding locations and addresses across New Zealand, Singapore and New Zealand.

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online at http://careers.justgroup.com.au by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Sponsorship and Donations Enquiries

Smiggle has a commitment to supporting charities that help disadvantaged students and their families. In New Zealand, Smiggle partners with The Smith Family - a national, independent charity that supports disadvantaged Aussie kids to get the most out of their education. In New Zealand, we work with the Foundation for Youth Development - an organisation that inspires NZ students to reach their full potential through self-esteem and educational programs. Currently all available product donations are being sent to these great charities, but if you have a request for another market, please email us the details ensuring that you give a minimum 6 weeks' notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organizations or groups that may involve younger children (eg kindergartens).

Franchise Enquiries

Smiggle is owned and operated by The Just Group of Melbourne, New Zealand and is currently not available for franchise opportunities within New Zealand and New Zealand.

For other international markets we encourage prospective retail partners to register their interest by emailing with a short introduction of your company, summarising your background and expertise and detailing your opportunity or proposal.

Once we have received this information it will then be forwarded on to the department responsible for international markets. In the case that your proposal has been successful, or if we require further information, someone will be in contact.

Please note only responses with all the information requested will be considered.

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Sponsorship and Donations Enquiries

If you have a donation request, please email us the details ensuring that you give a minimum 6 weeks' notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organisations or groups that may involve younger children (e.g. kindergartens).